macon county nc north carolina courthouse government
emergency medical services ems macon county nc north carolina


David Key, Director
Macon County Emergency Services Office (828) 349-2067

Scanner: 155.325 Mhz
For emergencies: Dial 9-1-1

Macon County Emergency Services
125 Hyatt Road
Franklin, NC 28734


macon county nc emergency management servicesMacon County Public Safety • Emergency Medical Services
Health Insurance Portability and Accountability Act (HIPAA)

REVISED July 19, 2007


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Macon County Emergency Medical Services (MCEMS) understands that information about you and your health is personal and private. We are committed to protecting your privacy and your health information

MCEMS will create a record of the care and services you receive through the MCEMS. We need this record to provide you with quality care and to comply with legal requirements.

This notice will tell you about the ways we may use and disclose your health information. This notice will apply to all of the records of your care generated by MCEMS. We also describe your rights and certain obligations we have regarding use and disclosure of health information.

  1. We are required by law to: Make sure that health information that identifies you is kept private.
  2. Give you this notice of our legal duties and privacy practices with respect to your health information.
  3. Follow the terms of the notice that is currently in effect.


  1. This notice describes MCEMS’s practices and that of: Any health care professional authorized to enter information into your medical records as prepared and maintained by MCEMS or those acting on MCEMS’s behalf.
  2. All employees, staff, emergency medical technicians, paramedics and trainees working for MCEMS.
  3. In addition, MCEMS may share health information with hospitals, health care providers and other health care facilities, and these persons may share health information with each other, as necessary for treatment, payment or health care operations purposes as described in this notice.


The following categories describe different ways that we may use and disclose health information. For each category of uses or disclosures, we will explain what we mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within at least one of the categories.

For Treatment. We may use your health information to provide you with medical treatment or services. We may disclose your health information to doctors, nurses, technicians, medical students, emergency medical technicians, paramedics, hospital personnel or others who are involved in taking care of you. For example, MCEMS personnel may communicate your personal health information to an emergency room physician who may need this information to provide you with appropriate care and treatment. Communication of your health information may be orally or in writing, by phone, radio or electronic means.

Treatment for Drug and Alcohol Use & Mental Health Issues. If MCEMS maintains drug or alcohol treatment records, or mental health records, we will not release any of this treatment information to anyone, unless you authorize us to do so or a court of law gives us an order to do so.

HIV & AIDS Treatment. If you are tested or receive treatment for HIV or AIDS, we will not release any information about your test results or treatment, except in the following circumstances:

  1. You give us permission to release this information.
  2. We are required or permitted by law to disclose this information.
  3. A court order or subpoena requires us to release this information.

Non-emancipated Minors – Treatment for Pregnancy; Drug & Alcohol Abuse; Venereal Disease; Emotional Disturbance. If you are under the age of 16, are not married, and have not been emancipated by a court of law, we will not reveal any information about any treatment you receive for pregnancy, drug and/or alcohol abuse, venereal disease or emotional disturbances, except in the following circumstances:

  1. Your doctor determines that this information needs to be shared with your parents because there is a serious threat to your life or health.
  2. If your parent or guardian contacts your doctor and specifically asks about your treatment for one of the four conditions listed above.

For Payment. MCEMS may use and disclose your health information so that your treatment and services provided by MCEMS may be billed and payment may be collected from you, an insurance company or a third party. For example, we may need to give your insurance company information about treatment you received through MCEMS so your insurance company will pay us or reimburse you.

For Health Care Operations. We may use and disclose your health information for health care operations. This is necessary to insure that MCEMS provides quality care to you and our other patients. For example, we may use health information to review our treatment and services and to evaluate the performance of our emergency medical technicians and paramedics in caring for you. We may also combine health information about other patients to decide what additional services we should offer, what services are not needed, and whether certain new treatments are effective. We may disclose such information to doctors, nurses, regulating agencies and other health care personnel for educational, research and legally required reporting purposes.

Reminders for Scheduled Transports. We may also use and disclose health information to contact you and others to provide reminders of scheduled appointments for non-emergency ambulance and medical transportation or to provide information regarding MCEMS’s services.

Treatment Alternatives. We may use and disclose health information to tell you about or recommend possible alternative services we provide or other health related benefits and services that may be of interest to you.

Health-Related Benefits and Services. We may use and disclose health information to tell you about health-related benefits or services that may be of interest to you.

Business Associates. There are some services provided in our organization through contracts with business associates. For example, we may use a billing service to process payment for services rendered. When we hire companies to perform these services, we may disclose your health information to these companies so that they can perform the job we have asked them to do and bill you or your insurance company for services rendered. To protect your health information, however, we require the business associate to appropriately safeguard your health information.

Individuals Involved in Your Care or Payment for Your Care. We may release your health information to a family member, other relative, close personal friend, or any other person who is involved in your care. This is to include: payment related to your care if either you consent, verbally or in writing for us to do so, or if we give you an opportunity to object to such a disclosure and you do not raise an objection. We may also disclose health information to your family, relatives or friends if we infer from the circumstances that you would not object. For example, we may assume you agree to our disclosure of your health information to your spouse when your spouse has called the ambulance for you. If you are unable to object, for example, to a medical emergency, we may, in our professional judgment, determine that disclosure to a family member, relative or friend is in your best interest. In that situation, we will disclose only health information relevant to that person’s involvement in your care.

Research. Under certain circumstances, we may use and disclose medical information about you for research purposes. For example, a research project may involve comparing the health and recovery of all patients who received one medication to those who received another, for the same condition. All research projects, however, are subject to a special approval process. This process evaluates a proposed research project and its use of medical information, trying to balance the research needs with patients’ need for privacy of their medical information. Before we use or disclose medical information for research, the project will have been approved through this research approval process. In most circumstances, we will ask for your specific permission if the researcher will have access to your name, address or other information that reveals who you are, or will be involved in your care at the hospital.

To Avert a Serious Threat to Health or Safety. We may use and disclose your health information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent or reduce the threat.


Disaster Relief. We may release your health information to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status, and location.

Organ and Tissue Donation. We may release health information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.

Military and Veterans. If you are a member of the armed forces, we may release your health information as required by military command authorities. We may also release health information about foreign military personnel to the appropriate foreign military authority.

Workers’ Compensation. We may release your health information for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.

Public Health Risks. We may disclose your health information for public health activities. These activities generally include the following:

  1. To prevent or control disease, injury or disability;
  2. To report births and deaths;
  3. To report child abuse or neglect;
  4. To report reactions to medications or problems with products;
  5. To notify people of recalls of products they may be using.
  6. To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition.
  7. To notify the appropriate government authority if we believe an adult patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

Health Oversight Activities. We may disclose your health information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.

Lawsuits and Disputes. If you are involved in a lawsuit or a dispute, we may disclose your health information in response to a court or administrative order. We may also disclose your health information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute.

Law Enforcement. We may release health information if asked to do so by a law enforcement official:

  1. In response to a court order, subpoena, warrant, summons or similar process.
  2. To identify or locate a suspect, fugitive, material witness, or missing person;
  3. About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement.
  4. About a death we believe may be the result of criminal conduct.
  5. About criminal conduct involving or relating to you or your treatment.
  6. In emergency circumstances to report a crime; the location of the crime or victims; or the identity, description or location of the person who committed the crime.

Coroners, Medical Examiners and Funeral Directors. We may release health information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release health information to funeral directors as necessary for them to carry out their duties.

National Security and Intelligence Activities. We may release your health information to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law. We may also disclose your health information to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.

Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release your health information to the correctional institution or law enforcement official. This release would be necessary: (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others; (3) for the safety and security of the correctional institution.

Blood Testing. While you are receiving care, a health care worker may accidentally be exposed to blood or other body fluids. If this occurs, your blood will be tested for the presence of certain diseases (for example, HIV, Hepatitis B and C). These tests are necessary to help protect the health care worker. The results of these tests will be a part of your medical record and will not be released except with your prior consent or as required or permitted by law.


Other uses and disclosures of health information not covered by this notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose your health information, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose your health information for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we have already made with your permission. We are required to retain records of the care that we provided to you.

North Carolina Law. In the event that North Carolina Law requires us to give more protection to your health information than stated in this notice or required by Federal Law, we will give that additional protection to your health information.


You have the following rights regarding the health information we maintain about you:
Right to Inspect and Copy. You have the right to inspect and copy your health information maintained by MCEMS. Usually, this includes medical and billing records, but may not include psychotherapy notes or psychiatric/substance abuse notes. To inspect and copy your health information, you must submit your request in writing to MCEMS’s Custodian of Medical Records. If you request a copy of the information, MCEMS may charge a reasonable fee for the costs of copying, mailing or other supplies associated with your request. We may deny your request to inspect and/or obtain a copy your health information in limited circumstances. If you are denied access to health information, you may request that the denial be reviewed.

Right to Request an Amendment.
If you feel that health information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for MCEMS. To request an amendment, your request must be made in writing to MCEMS’s Chief Privacy Officer at the address listed at the end of this notice. In addition, you must provide a reason that supports your request. We will respond within 60 days of receiving your written request. We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:

  1. Was not created by us, unless the person or entity that created the information is no longer available to make the amendment.
  2. Is not part of the health information kept by or for MCEMS.
  3. Is not part of the information that you would be permitted to inspect and copy.
  4. Is accurate and complete.

Right to Request an Accounting of Disclosures. You have the right to request an accounting of certain disclosures. This is a list of the disclosures we made concerning your medical information. We are not required to give you an accounting of information we have used or disclosed for purposes of treatment, payment or health care operations, when we share your health information with our business associates such as our billing company, a hospital, or a medical facility to which we have transported you.

We are also not required to give you an accounting of our uses of health information for which you have already given us authorization. To request this list or accounting of disclosures, you must submit your request in writing to the Chief Privacy Officer listed at the end of this notice. Your request must state a time frame which may not be longer than 6 years and may not include dates before April 14, 2003.

Right to Request Restrictions. You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not use or disclose information about a surgery you had.
To request restrictions, you must make your request in writing. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.
We are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment. You may not limit uses and disclosures that we are legally required or allowed to make.
Right to a Paper Copy of This Notice. You have a right to request a paper copy of this notice. It is also available on our website: If you allow us, we will forward you this notice by electronic mail.


We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for health information we already have about you as well as any information we receive in the future. The notice will contain the effective date on the front cover. We will post a copy of the current Notice of Privacy Practices at the main administrative offices.


If you believe your privacy rights have been violated, you may file a complaint with MCEMS or with the Secretary of the United States Department of Health and Human Services. If you have any questions about this notice or any complaints about our privacy practices, or would like to know how to file a complaint with the Secretary of the Department of Health and Human Services, please contact the Chief Privacy Officer, Macon County EMS, 104 East Main St., Franklin, NC 28734, 828-349-2067

You will not be penalized for filing a complaint.

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5 West Main Street • Franklin, NC 28734
Phone: 828-349-2000

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